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| New York, NY, USA Insurance CIO/CTO Pressures,
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| Executive Summary | 04 |
| Introduction | 05 |
| Key Findings | 06 |
| About the Survey | 08 |
| Business Pressures and IT Priorities | 09 |
| Budgets | 12 |
| Staffing | 15 |
| New Product Spending | 19 |
| Outsourcing | 23 |
| Platforms and Technology | 26 |
| SOA and Web Services | 27 |
| Web 2.0 | 30 |
| Conclusions | 31 |