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| San Francisco, CA, USA Rethinking Small Business
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| Executive Summary | 03 | |
| Market Trends Shape Behavior | 05 | |
| Find Opportunity by Reading the Market | 05 | |
| The Change Agents | 06 | |
| Market Constants | 11 | |
| Rethinking the Payments Offering | 15 | |
| Use the Relationship as Offense and Defense | 16 | |
| Increase Adoption and Utilization with Tailored Access | 17 | |
| Leverage the Relationship to Drive Value | 18 | |
| Beacons of the New Order | 20 | |
| Help the Business Bring Money in the Door | 20 | |
| Living the Web 2.0 Mindset | 21 | |
| Web 2.0 Fuels the Nonbank Players and Innovators | 22 | |
| Increase Online Usage by Understanding Needs | 25 | |
| Support the Globalizing Economy | 26 | |
| Be There When You're Needed | 27 | |
| Address Business Pain Point with Payroll Service | 28 | |
| Taxes Are Inevitable -- Be Part of the Solution | 29 | |
| Conclusions | 31 | |
