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| Boston, MA, USA Top Ten Trends in
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| Executive Summary | 03 |
| Introduction | 04 |
| Revisiting Celent's 2004 Predictions | 05 |
| Top Ten Trends 2007 and Beyond | 08 |
| Budgets and Vendors | 09 |
| Agent Portals | 12 |
| Policyholder Portals | 17 |
| Prospect-Facing Websites | 22 |
| Online Marketing | 24 |
| Projections for 2010 | 27 |
| Conclusion | 28 |
| Appendix: About the Survey Group | 29 |